Privacy Statement

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Last updated: Jan 13, 2021
This privacy statement tells you about our privacy practices for our websites, products, online and web services, and apps that include a link or reference to this statement. It also tells you about our marketing and advertising practices, and applies to our offline practices. In this statement we will refer to our products, online and web services and apps as “applications.”
Some of our websites and applications may display supplemental privacy or data collection notices that we share so you can make informed choices about what you want to do when you review the notices. For example, you may see a notice explaining data collection practices for an application, and your choices for participating. In special cases, websites and applications may have their own privacy policies. For example, we may buy another company to expand our business, and need some time to integrate the company’s privacy practices with ours.
Third parties (such as social media platforms or other company websites that we link to from our websites and applications) are responsible for their own privacy practices. Be sure to read the privacy policies, supplemental notices, and settings of all websites or platforms that you visit so you can understand their privacy practices and your options.
Some websites and applications are subject to additional terms such as our website terms of use, terms of service, and software license agreements. Please read the terms that apply to the website or application you are using. These terms can help answer questions you may have about the confidentiality and security of designs and other content you create, and the effect of sharing and posting of content by you.
This privacy policy covers:

What data do we collect?
How do we collect your data?
How will we use your data?
What rights you have over your data?
How do we store your data?
What data breach procedures we have in place?
How long do we store your data?
Marketing & sharing information with third parties
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Self-regulatory frameworks
Children
Changes to our privacy policy
How to contact us
How to contact appropriate authorities

What data do we collect?

We collect information that identifies you when you:

register to use one of our websites or applications
register to attend an event
create a user ID to access our websites or applications
contact us for services, support, information or other reasons

We may collect your name, company name, email address and other contact information, a profile image (which may be a picture of you), or payment information. Sometimes we collect other information that does not identify you, like your job title, industry or interests. Some information is required, and other information is optional.
For student and education versions of our applications, we may require information to confirm your eligibility. For our customers who make purchases through our channel partners or ecommerce providers, we will receive personal information about you from these companies so that we can have an accurate record of applications to which you have access.
To help keep our databases current and to provide you with more relevant content, experiences and offerings, we may combine information you give us with information from public sources and trustworthy companies (such as our resellers and ecommerce providers, and business contact databases), all in accordance with applicable law.
For example, these sources can tell us about the company size and industry of our business customers, and also help us maintain the accuracy of our databases.

How do we collect your data?

CivilGEO desktop product activation and automatic updates

When you activate a CivilGEO desktop application, we collect information about your system, the desktop application you are activating, and the application (product) serial number. Some of our applications include features that connect to our servers and let you install updates to the application. We may keep track of information such as whether the update was successful or not.

Websites and applications

Our websites or applications may collect usage information so we can manage our agreement with you or the company, organization or institution through which you receive access – for example, so we know how much to charge based on amount of use, or when the limit of the services paid for has been reached. You can get more information by reading the terms of service or software license agreement that applies to the applications you are using, and by talking to your license or contract administrator.
Some of our websites and applications include specific data collection programs. Depending on the website or application, this information may or may not be associated with your personal information. You can learn more about specific programs, as well as your choices about how we use this information.

Automatic data collection tools, cookies and similar technologies

When you communicate with us, access our websites and applications through a browser, application, or other client, our servers automatically collect and record certain information. For example, your browser or device may tell us your browser type, language preference and the Internet Protocol (IP) address (which may tell us generally where you are located) and the type of device or system you used. Your browser may also tell us information such as the time and date of your request, page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website.
In addition, we and our service providers may use cookies and similar technologies to collect information about how you use our websites and applications, and to measure the success of email or advertising campaigns.
When we send you emails, they might include a web beacon or similar technology that lets us know if you received or opened the email and whether you clicked on any of the links in the email. You can opt-out of marketing emails.

Buttons, tools, ads, and content from other companies

Our websites and applications may include buttons, tools, advertisements, or content that links to another companies’ services (for example, a Facebook “Like” button on a webpage, a Google Maps feature in an application, or an ad in a mobile app). We may collect information about your use of these features.
In addition, when you see or interact with these buttons, tools, ads, or content, or view our webpage or application containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information. You can also learn more about application usage metrics, cookies and your advertising choices.

Advertising

Our websites and applications may feature ads for other companies’ products and services, as well as for ads our own applications.
We may work with one or more advertising networks (each an Ad Partner) who use cookies, tracking pixels, or other technologies to collect information in order to serve you ads and help us track results. Examples of this information may include, but are not limited to, websites you visit, mobile apps you use, preferences you may provide us as the app provider (such as language preferences), your IP address (for purposes of determining your general location), device ID, MAC address, and browser information. This information helps:

ensure that appropriate advertising is shown in the application or on the website
calculate and control the number of unique and repeat views of a given ad
deliver ads that relate to your interests, and
measure the effectiveness of ad campaigns

Some technology enables advertising to be temporarily uploaded onto your mobile device and replaced while you are online.
We do not actively share personal information with our Ad Partners or third party advertisers for their direct marketing purposes unless you give us your consent. Our Ad Partners deliver ads for us and may combine the information collected or obtained from us with other information they have independently collected from other websites and/or other online or mobile products and services relating to your browser’s activities across their network of websites.
Please note that if you choose to click on an ad or participate in promotions of any third-party advertisers via an ad that appears in our application, this is solely between you and the advertiser and your participation is subject to the terms and conditions associated with that ad or promotion.

Social sign on and social networking

Some of our websites and applications may allow you to sign in using a social networking platform account (such as Facebook, Google+ or Twitter). Social sign-on features may make creating an account with us faster for you by pre-populating our registration or user profile form with information you provided to the social networking platform. The first time you use a social sign-on service, the social media platform typically explains what information will be shared with us.
Also, we have pages on many social networking platforms where you can visit and communicate with us. We may collect information when you visit our social networking pages. We will use this and social sign-on information for the purposes described in this privacy statement. Be sure to review the privacy and data usage policies of any social networking platform you use to learn more about its personal information practices and your options.

Children

Some CivilGEO websites and applications are intended for general audiences. However, we do not knowingly collect any personal information from children aged 12 years old and under. In some jurisdictions, notification, prior written permission or other verifiable parental consent may be required of a parent or guardian for children from 13 to 17 years of age. No information should be submitted nor posted to CivilGEO websites or applications by children 12 years old or under.

Information and content that you disclose

Some of our websites and applications allow you to post “likes,” comments, profile information (including profile images), videos, photographs, images, design files, and other content for others to see. In some cases you can limit who can view or access information and content you post. In other cases, the information and content might be available to registered members of the application or website, or even to the general public.
We urge you to be careful and thoughtful when deciding to disclose personal information, or any other information, on our applications and websites. If you are posting information you to not want to be disclosed publicly, make sure you are using a website or application that allows you to control who sees information you have posted.
Please note that in some of our application and website forums, your name, user name, profile image, or email address may be posted along with any message you post. If you choose to share personal information in this way, the access limitations, security protocols and other commitments in this privacy statement will not apply to the information shared.
For information about how to access or remove personal information or content you share, read the information access, controls and choices section.
For some websites or applications, we may allow access to certain content that you have shared publicly, including personal information, through an application programming interface (API).

In-application usage metrics and analytics trial, preview and pre-release (beta) applications

For trial, preview or beta applications your limited or full participation in an in-application analytics program may be a condition of receiving access to those products. Please review the applicable terms of service, license agreement and any specific privacy or data collection notice attached to a given application for more details. If you do not wish to participate please do not use these products.

Customer Error Reporting and similar programs

You will be asked if you want to send in error reports, whether through our Customer Error Reporting program or an application specific error reporting program. In each case, a dialog box will appear in-application, and you will be told what information the tool will collect, how it will be sent to us, and any other relevant information about the tool or its use. You must choose to send us the report.

Customer controlled services

CivilGEO customers may invite you to participate in a customer-specific site of an application. The customer site administrator manages these invitations, and requests to change or update information you provided when registering should be directed to that site administrator. CIVILGEO ACTS ONLY AS A SERVICE PROVIDER TO OUR CUSTOMERS IN CONNECTION TO THESE APPLICATIONS, AND IS NOT RESPONSIBLE OR LIABLE FOR THE USE AND/OR DISCLOSURE OF PERSONAL INFORMATION ABOUT YOU BY SUCH CUSTOMERS.

How will we use your data?

We use information about you in a number of ways, including:

Providing you with access to our websites and applications for which you are eligible.
Providing you with services, support or information you have requested.
Sending you business communications. Examples include sending you application service packs, notices about upcoming events like an account or subscription expiration date, or reminders that you need to take an action such as complete a payment.
Sending you communications with information about us, including about new applications and special offers or promotions. Sometimes a company or organization (including ones with which we have a business relationship) may ask us to make a business introduction to one or more users of our applications and websites, and we may contact you with details and to ask if you are interested.
Measuring and better understanding how our websites and applications are used, so we can improve them.
Tailoring your overall experience with us, our websites, applications, as well as our marketing.
Reducing software piracy, fraud, ensuring our applications and websites are used in compliance with applicable terms and the law, and protecting our customers and end users.
Sending questionnaires and surveys in order to provide better applications and experiences to our customers and end users. Your completion of any questionnaire or survey is voluntary.
As explained in any supplemental privacy or data collection notice for a website or application.
Sharing within our family of companies and sharing information with third parties as described below.
For any related purpose that you would reasonably expect, such as general administrative functions.

What rights do you have over your data?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access– You have the right to request that we provide copies of your personal data. We may charge you a small fee for this service.
The right to rectification– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure– You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing– You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing– You have the right to object to the processing of your personal data, under certain conditions.
The right to data portability– You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].

How do we store your data?

We store your data in our in-house CRM, in encrypted format.

What data breach procedures do we have in place?

We use a combination of administrative, technical and physical security controls to help protect your personal information from unauthorized access, use, or disclosure. We take reasonable steps to limit the access employees, contractors, and agents of CivilGEO have to your personal data to those who need to know this data to perform their assigned functions.
In case of a data breach, our system administrators will go through affected users and will attempt to restrict access to our application or website after informing the affected user. We will create a fresh backup, and attempt to identify the breach, removing any associated code and means of access. Subsequently we will look at preventative measures that will prevent a similar breach from happening again, and take action where possible.

How long do we store your data?

We store personal information and data files associated with you on CivilGEO servers and servers of companies we hire to provide services to us. This information may be stored in the United States and in other countries where CivilGEO operates, and in countries where our service providers who help us run our business operate. Please see the sharing with third parties section for more information about our practices and requirements we place on service providers.
If you are in the European Union, Switzerland, or other regions with laws governing data collection and use, you agree to the transfer to, and processing and storage of your personal information in the United States and other countries, the privacy laws of which may be considered as being less strict than those of your region. This consent applies in addition to other legal grounds for transfer, processing and storage of your personal information, such as for contract fulfillment purposes.
We will keep personal information about you only as long as we need it:

to honor your choices,
to fulfill the purposes described in this privacy statement, or
as required or permitted by applicable laws and regulations

For example, some laws and regulations may require us to retain certain transactional data. We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required. For example, when the information is printed on paper, we take reasonable measures to delete or destroy it by shredding or incineration; where the information is stored electronically, we use technical means to render the information unusable.

Marketing & sharing information with third parties

We may share information about you with companies, contractors and agents that help us to run our business. These companies, contractors and agents provide services to us like fulfilling orders, sending emails to you on our behalf, delivering customer support, and processing payments. They will have access to some of your information, limited to what they need to have to provide services. We require these companies, contractors and agents to agree to use reasonable safeguards to protect information about you. They are not allowed to use the information collected by us for their own purposes.
We may also share information about you:

When you agree to the sharing. We do not share personal information about consumers with third parties for their own direct marketing purposes unless the consumer agreed to that sharing. Under certain programs, we may offer to make an introduction between a consumer and another company.
If you are a business customer, with our channel partners and sales partners for operational purposes, such as order fulfillment and to confirm information about what applications you have access to.
When the company, organization or institution through which you have access to our websites and applications has set up an agreement with us to receive user-specific information, subject to privacy laws.
When we are required to provide information to comply with applicable laws, subpoenas, court orders or other legal processes.
When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites or applications against attacks, or protect the rights, property and safety of CivilGEO, our customers and users, or the public.
If we merge with another company or if we decide to sell or reorganize some part or all of our business, assets or stock (including if we file for bankruptcy or are part of a similar proceeding). You acknowledge that such transfers may occur, and that any acquirer of the part of our business, assets or stock affected may continue to use information about you as set forth in this privacy statement.
We may share or publish aggregated information and other information that does not specifically identify you, such as statistics about the number of visitors to our websites or about how customers and end users use our applications.
We do not sell your information to other companies or individuals. You can write to [email protected] for more information or instructions on how we protect your privacy.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

CivilGEO and our service providers may use “cookies,” “pixel tags,” “web beacons,” “clear GIFs,” or other similar technologies in connection with website pages and HTML-formatted e-mail messages to, among other things, track the actions of website users and e-mail recipients, determine the success of marketing campaigns, compile aggregate statistics about website usage and response rates and make it easier for you to navigate our website or better tailor your experience with us, for example by not requiring you to submit login credentials repeatedly or by showing you content targeted to your interests.
A “cookie” is a commonly used automated data collection tool. A cookie is a small amount of data that is sent to a browser from a web server and gets saved on the hard drive of the computer that you are using. Cookies and similar tools collect standard information from your browser such as browser type, browser language, and the website address you came from when you visited our website. They may also collect information about your Internet Protocol (IP) address, and clickstream behavior (for example, the pages you view and the links you click), along with the date and time of your visit or request, and one or more cookies that may uniquely identify your browser or your account.
When we send you emails, they might include a web beacon or similar technology that lets us know if you received or opened the email and whether you clicked on any of the links in the email. You can opt-out of marketing emails.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular web site, to your computer.
If you set your browser to reject all cookies, you will be unable to use our websites and applications that require registration or customization in order to participate. If you choose to accept cookies from us and our service providers, you are granting us and our service providers your consent to set cookies on your computer.

Self-regulatory frameworks

CivilGEO complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CivilGEO has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
In compliance with the US-EU and US-Swiss Safe Harbor Principles, CivilGEO commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy statement should first contact CivilGEO:

by e-mail at:
[email protected]

by postal mail to:
Privacy Questions
CivilGEO Engineering Software
8383 Greenway Blvd, 6th Floor
Middleton, WI 53562
USA

We have further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, JAMS, in accordance with the JAMS International Mediation Rules. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by CivilGEO, please visit the JAMS website at www.jamsadr.com for more information and to file a complaint.

Changes to our privacy policy

We may update this privacy statement from time to time. Check the “last updated” section at the top of this privacy statement to see the last time the privacy statement was changed.
If we decide to make changes to our privacy statement on a forward going basis, we will tell you and other users by placing a notice on www.civilgeo.com and/or by sending you a notice to the e-mail address (if any) we have on file for you. We may also give you notice through our applications and on our other websites. You should periodically check www.civilgeo.com, our other websites, and this Privacy Statement for updates. Your continued use of our applications and websites constitutes your agreement to this privacy statement.
For changes to this privacy statement that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will obtain your consent before implementing the change. Please contact us if you have questions.

How to contact us

If you have questions, concerns or complaints you can contact us by e-mail at [email protected] or by postal mail to the address below:
Privacy Questions
CivilGEO Engineering Software
8383 Greenway Blvd, 6th Floor
Middleton, WI 53562
USA